Typically, an MSA outlines a business relationship in general and focuses on payment terms, product guarantees, intellectual property, liability and dispute resolution processes. Some may also include terms by geographic location when one or more parties have sites in different states or counties. MSAs are most used in areas such as human resources, marketing and finance, where one company or party supports another open-ended business. A company`s position on liability limits should depend on its position in the overall relationship. A company that pays for services should strive for broad openness and compensation to ensure that it is protected by liability resulting from the service provider`s actions.